Banff Affordable Charters has a 48 hour cancellation policy for a full refund on most transfers, however some of our partner companies have as long as a 30 day cancellation policy. When you book your transfer please inquire as to the cancellation policy for that transfer. If you cancel or make changes to your charter within the specified dates you may be responsible for extra charges or the full amount of the transfer. There are no exceptions to this rule unless arrangements have been made in advance. Thank you.